Privacy Policy

At Vellmora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or make a purchase.

1. Information We Collect

When you visit our store, place an order, or contact us, we may collect the following information:

  • Contact Information: Your name, email address, phone number, and billing or shipping address.

  • Order Information: Products purchased, order details, payment status, and delivery information.

  • Payment Information: Payments are processed through the payment providers available at checkout. We may receive payment confirmations and related transaction details, but we do not necessarily have access to your full payment card information.

  • Technical Information: Your IP address, browser type, device information, and information about how you interact with our website.

  • Customer Support Information: Information you provide when contacting us with questions or requests.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.

  • Arrange shipping and delivery.

  • Process payments, refunds, and returns.

  • Communicate with you about orders and customer support.

  • Improve our website, products, and shopping experience.

  • Detect and prevent fraud, security issues, and unauthorized activity.

  • Comply with applicable legal and regulatory requirements.

  • Send promotional messages where permitted by law and, where required, with your consent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website usage, and support marketing activities.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will request consent before using non-essential cookies.

4. How We Share Your Information

We may share relevant information with trusted third parties when necessary to operate our store, including:

  • Shopify: Our e-commerce platform provider.

  • Payment Providers: To securely process payments and transactions.

  • Shipping and Delivery Partners: To deliver your orders.

  • Technology and Service Providers: To support website operations, analytics, customer service, and security.

  • Legal Authorities: When required by law or necessary to protect our legal rights.

We do not sell your personal information for money. Information shared with service providers is limited to what is reasonably necessary for their services, subject to applicable law.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order processing, customer support, legal compliance, accounting, and dispute resolution.

We use reasonable measures designed to protect personal information. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain personal information.

  • Object to or request restrictions on certain processing.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing communications.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before responding.

7. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services. These services have their own privacy practices and policies.

We encourage you to review their privacy policies before providing personal information to them.

8. Children's Privacy

Our store is not intended to knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information unlawfully, please contact us so we can review the matter and take appropriate action.

9. International Data Transfers

Your information may be processed or stored in countries other than the country where you live, depending on the services used to operate our store. Where required, appropriate safeguards will be applied to such transfers in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updated version will be published on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy-related request, please contact us:

Store Name: Vellmora
Email: velmora515@gmail.com

We will review your request and respond in accordance with applicable law.

Vellmora — Shop with Confidence.